Blank lines appear in the address section when sending letters

Blank lines appear in the address section when sending letters

PROBLEM

  1. When I print letters, I am getting spaces between address lines.

CAUSE

This issue occurs only in a recent update to Word, version 16.0.13901.20148. It has caused an issue with the macros being used where it is not suppressing the blank lines.   


SOLUTION

Microsoft has actually released an update on April 29, 2021 that has resolved this issue.

To update your version of word:

  1. Close Gorilla.
  2. Open Word and click on File>Account
  3. Click on the Update Options drop down and choose Update Now.
  4. It will take a few minutes to download the update, and will prompt you to close apps in order to complete the update.
  5. Once it is done updating, open Word and click on File>Account
  6. In the About Word section, verify you are on the newest version (Build 13929.20296).
    • Note : If your version is a larger number, that should be fine as it means it is an even newer version than the April 29, 2021 update. 
  7. Once that has been verified, you can close Word and open Gorilla to test sending a letter.


If you are still having issues with sending letters, please reach out to Software Support at 801-553-9888.







    • Related Articles

    • Sending Letters on a Windows 10 Machine Causes Corruption

      PROBLEM Every time I send letters, I get an error that says “Unrecognized database format.” When trying to send a message, we get the error “An error occurred attempting to send a message.” within the Error Description, it says “Unrecognized database ...

    • How to Print a Year's Worth of Birthday Letters

      How to Print a Year’s Worth of Birthday Letters There may be times when you will need to print birthday letters for a full year, in advance. The instructions below will detail how to do this with the appropriate letter dates printed on your letter ...

    • CG info does not appear in LaserApp

      PROBLEM In Gorilla 4.2, in the Info Sheet for a Contact Group, the CG Info does not appear in LaserApp when clicking on the LaserApp button. CAUSE The Contact Group chosen is NOT a Client or Prospect. If it is, then the Client or Prospect ListID has ...

    • How to Use Merge Fields in Gorilla® Letters

      QUESTIONS THAT APPLY TO THIS TOPIC How do I insert a Merge Field? How do I delete a Merge Field? Where do I input the data for Custom Merge fields? ANSWER Important: If you make any changes to Merge Fields in a letter, be sure to “Save and Exit to ...

    • How to Import New Birthday Letters and Replace Old Letters

      QUESTIONS THAT APPLY TO THIS TOPIC How do I import the  New Birthday Letters  into Gorilla? How do I change the existing Birthday Procedures Speedbuttons to include the new letters instead of the old? ANSWER First, ensure that everyone is signed out ...