Related Articles
Type Mismatch Error on Login
PROBLEM After clicking “OK” on Gorilla login screen, you get a “Program error intercepted: ‘type mismatch’” error. SOLUTIONYou will need to send your database in for repair. Call Software Support at 801-553-9888 for assistance with sending in your ...
Screen flashes when trying to open Gorilla®
PROBLEM When I open Gorilla, the screen flashes, then disappears, and Gorilla never opens. SOLUTIONYou will need to send your database in for repair. Call Software Support at 801-553-9888 for assistance with sending in your database. Once the repair ...
How to Add a System User in Gorilla
QUESTIONS THAT APPLY TO THIS TOPIC How do I add a System User? I have a new employee that I need to put into Gorilla, how do I do that? ANSWER Important Note: Before you do anything, there are two things that you should never do in Team Management. ...
Unexpected Record Deleted
PROBLEM When Logging into Gorilla you get the message: Program Error Intercepted "Unexpected Record Deleted". The above error has also been seen to come up when switching between screens in Gorilla, Example: Switching from the Finder screen into the ...
How to Compact the Gorilla® 4.x Database
QUESTIONS THAT APPLY TO THIS TOPIC How do I compact and repair the Gorilla 4.x database? ANSWER Make sure that everyone has closed out of Gorilla. Click on your start menu, go to Programs, then BGM – Gorilla CRM System for Financial Services, and ...