How to Create a Backup of Your Data Using the Backup Utility
QUESTIONS THAT APPLY TO THIS TOPIC
- How do I create a backup of Gorilla?
ANSWER
To do a backup, you must first ensure that Gorilla is closed on all workstations, then follow the instructions below.
- Click on the Windows Logo/Orb, All Apps/Programs, then BGM-Gorilla CRM System for Financial Services. From the list of utilities, locate and select the Backup Utility.
- When the Backup Utility opens click Next. You will have the option to perform a Daily Backup, or a Weekly Backup. When you perform a Daily Backup, it creates a zipped folder containing your Gorilla Database only. This does not include any of your other Gorilla data. In order to create a backup of all your Gorilla data, select Weekly Backup. This will create a backup of your Data folder in addition to your database.
- There are two check boxes on the bottom of this screen.
- Manually Select Database will allow you to select the database that you wish to Backup. By leaving this box unchecked, the Backup Utility will automatically select the database used by Gorilla.
- Zip your backup files allows you to choose whether or not you want your files to be placed in a zipped (compressed) folder.
- Select Next and you will see the locations that the Backup Utility is going to backup. Verify that they are the correct locations.
- Note: If the Data or Database folder locations use a UNC type path (IE: \\computername\gorilla\database\B43.mdb), it will cause errors in the backup process. Before proceeding you need to have your IT Map a Network Drive to the Gorilla shared folder location. After this is done the Gorilla Directories paths need to be updated to reflect the mapped drive (IE: G:\Database\B43.mdb), then you may start the backup process again.
- Note: If the Data or Database folder locations use a UNC type path (IE: \\computername\gorilla\database\B43.mdb), it will cause errors in the backup process. Before proceeding you need to have your IT Map a Network Drive to the Gorilla shared folder location. After this is done the Gorilla Directories paths need to be updated to reflect the mapped drive (IE: G:\Database\B43.mdb), then you may start the backup process again.
- You will be prompted on the next screen to make sure that everyone has closed Gorilla.
- When you click next, the backup will start. Please be patient during this part of the backup process. If you are doing a Weekly Backup, it can take a few minutes to complete the backup process.
- When you click next, the backup will start. Please be patient during this part of the backup process. If you are doing a Weekly Backup, it can take a few minutes to complete the backup process.
- Following the backup, you will be prompted as to where you would like to save your backup file.
- If you select CD-R/W Drive, the CD burning process will start automatically. This option is rarely used anymore and it's recommended to select Other Medium.
- If you select Other Medium, you will receive a prompt where you can select the location that you want to save your backup. Once you click OK, the backup is copied to the location you chose and a File Explorer window will appear. Please verify your backup file was copied successfully to that location.
Note: If you receive any errors about verifying Gorilla is installed, the Database does not exist at the current location, or the compressed (zipped) folder does not appear, please contact Software Support for the 64bit Backup Utility Replacement Files.
For more information on backing up your data, check out our video below:
Related Articles
How to Make a Manual Backup of your Gorilla Data
QUESTIONS THAT APPLY TO THIS TOPIC How can I manually backup my data? How do I backup my data in the Cloud? ANSWER Database Only Open a File Explorer window and browse to the location of your database. For Cloud users, it will be located on the V: ...How to Backup Microsoft Outlook
With today’s use of e-mail you almost can’t afford to lose a single e-mail, and especially your entire mail archive, calendar items, and contacts. This guide is all about backing up and restoring your Outlook Data. It describes various methods and ...How to Export Data from Gorilla 4.x
QUESTIONS THAT APPLY TO THIS TOPIC How do I pull data out of the Gorilla database and put it into Excel? How do I get a list of certain pieces of data from the database? How do I get my Contact Group addresses to a print service company? ANSWER ...How to Restore from a Backup
QUESTIONS THAT APPLY TO THIS TOPIC My Database has become corrupt; how do I restore from a backup? How do I revert to before I imported a list or campaign? ANSWERTo restore from a backup, please follow the instructions below: Open a File Explorer ...How to Generate Multiple Labels using MS Word
QUESTIONS THAT APPLY TO THIS TOPIC How can I print multiple labels using my Gorilla Client information with Microsoft Word? How can I customize the appearance of my labels? ANSWER While Gorilla is capable of printing multiple labels for your clients, ...