Application Issues and Error Messages
How to Fix the Last Pages of a Letter Having the Wrong Page Numbers
When sending a letter to multiple households/contacts, the last letter will have the wrong page numbers in the header. Edit the Letter Template The first step is to edit the letter template and change the page numbering format. Open the letter in ...
Compile Error The Code in this Project must be Updated
Problem When opening a letter, before or after merging, you get the error: “Compile error: The code in this project must be updated for use on 64-bit systems. Please review and update Declare statements and then mark them with the PtrSafe attribute.” ...
Fields in G5 are Clearing Info When Editing
Problem: Whenever I try to update a field in a Contact or Household, the information already within the field is getting wiped out when I start typing. Cause: This issue is caused by the Grammarly extension within Chrome. Solution: To resolve this ...
G5 Letter has Track Changes Activated
Problem The letter will complete with errors when sent through the G5 printing process. Cause There were unaccepted track changes still marked up on the document. Note: This is not the only cause of the above problem, just one possible cause. ...
Error: Computer Time is Behind Server Time
Problem I am trying to log in to Gorilla 5 and I get the error “Your computer time is 20 seconds behind the server time. This may affect notification accuracy. Please adjust the computer time or contact your system administrator.” Solution You will ...