Installation & Setup
How to Add a System Owner
QUESTIONS THAT APPLY TO THIS TOPIC The system owner's name is spelled wrong; how can I update that? We just purchased a new system owner, how can we get them added into Gorilla? ANSWER In Gorilla, open Team Management by clicking on Tools, then Team ...
How to Set up Printer Trays in Gorilla® 4.x
QUESTIONS THAT APPLY TO THIS TOPIC How do I set up Gorilla to print to a different printer tray in Gorilla 4.x? ANSWER In Gorilla, go to the Tools menu and choose options Switch to the Printer’s Tab. In the drop down menu, select the printer that ...
How To Sync Emails Older Than 72 Hours
QUESTIONS THAT APPLY TO THIS TOPIC How can I sync emails from a year ago? Is it possible to sync emails that are older than a couple of days? ANSWER You can sync emails that are more than 72 hours old; however, it does take some manipulation in the ...
How to Reset passwords in Gorilla® 4.5
QUESTIONS THAT APPLY TO THIS TOPIC How do I reset a password for a user in Gorilla 4.5? I have a new user and need to set a password for them in Gorilla 4.5. ANSWERWhen you add a system user in Gorilla 4.5, it will automatically add them using the ...
Installation Instructions - Gorilla® 4.3
For best results, read through this entire document before you begin. Preparation Before you proceed with the Gorilla installation, answer the following questions and fill in the Installation Checklist. You may want to arrange for your IT to be ...
How to Setup Email Auto Sync
QUESTIONS THAT APPLY TO THIS TOPIC How do I set up Gorilla to sync with my Outlook emails? ANSWEREmail sync is separate from Calendar/Contact sync. The automatic synchronization occurs 10 minutes after you log on to Gorilla and then every 3 hours. To ...
Windows 64 bit and Gorilla Compatibility
QUESTIONS THAT APPLY TO THIS TOPIC “Are there known compatibility issues between Gorilla and 64-bit versions of Microsoft Windows?” “Are there any workarounds for issues caused by 64-bit versions of Windows?” ANSWER Known Compatibility Issues There ...
How to Install a Clean Playground Database in Gorilla® 4.3
DESCRIPTION Each time a person goes through the BGM University® Tutorials, new data is added and changes are made to the playground. Additionally, the Playground is commonly used to test the addition and alteration of things before making those ...
How to Restore from a Backup
QUESTIONS THAT APPLY TO THIS TOPIC My Database has become corrupt; how do I restore from a backup? How do I revert to before I imported a list or campaign? ANSWERTo restore from a backup, please follow the instructions below: Open a File Explorer ...
Gorilla® CRM System Requirements
PREFACE This document is to be used as a guideline for purchasing computer equipment. All items listed are recommended requirements for use with the System (unless the opposite is stated). This document is updated regularly to reflect changes to ...