Error Messages
An Unexpected Unrecognized Database Format
PROBLEM When opening a contact group within Gorilla, the following error comes up: “program error intercepted 'an unexpected unrecognized database format' \\gorilla server\c\database\b40.mdb. Error occurred in Gorilla CRM.” CAUSE This is caused by a ...
Could not Find Table or Query
PROBLEM I am getting the error: “Program Error Intercepted. An unexpected could not find table or query license make sure that it exists and that it is spelled correctly.” An unexpected "the Microsoft jet database engine cannot find the input table ...
Error Attempting to Initialize Messaging Component
PROBLEM Error attempting to initialize the messaging component. o System.IO.FileLoadException: Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 8007045a . ...
How To Fix Mail Merge Error 5322
PROBLEM Gorilla Macro Error: Mail Merge Failed (5322) There is insufficient memory or disk space. Word cannot display the requested font. SOLUTION Rename the Normal.dot to OldNormal.dot, in the Word Templates folder. This forces Word to re-create the ...
Unable to Attach B2-Ltrs.dot to Document
PROBLEM Scenario 1 When sending a customized message from Gorilla, you finish the message, save the changes then click to continue printing, and get the message "Unable to attach B2-ltrs.dot file to [file name].doc." Scenario 2 When attempting to ...
How To Fix Problem Opening the Gorilla Database
PROBLEM When trying to open Gorilla, you get the error “There was a problem opening the Gorilla database. Do you want to open another database?” CAUSE This could be a result of a hung process if it is only happening on a single machine. If this is ...
Runtime Error '52' Bad File Name or Number
PROBLEM When opening Gorilla, you get Run-time error '52': Bad file name or number CAUSE The path you are trying to open is not accessible. SOLUTION Check to make sure that you are connected to the network. To do so: Click Start>My Computer. For ...
Unable to Run MS Word Macro
PROBLEM Unable to run MS Word macro WMPreviewMessageDDE. Unable to run MS Word macro WMPrintLetterStationeryDDE: Exception has been thrown by the target of an invocation. Unable to run MS Word Macro WMPrintEmailDDE. This file could not be found. ...
Setup Cannot Find a Supported Version of Word
PROBLEM When installing Gorilla you get "Setup cannot find a supported version of Word." SOLUTION Make sure that Microsoft Office is installed and activated before installing Gorilla. Note, Gorilla will only work with Office Professional 32-bit. ...
Compile Error: The Code in this Project must be Updated
PROBLEM When trying to send a letter, you get the following error: Compile error: The code in this project must be updated for use on 64-bit systems. Please review and update Declare statements and then mark them with the PtrSafe attribute. CAUSE ...
Compile Error: Can’t find project or library
PROBLEM I am getting the error “compile error: Can’t find project or library” when trying to send a letter. CAUSE A common cause for this error is when Word is pointing to an old version of the Gorilla templates. SOLUTION Delete and reinstall ...
Microsoft Visual Basic for Applications File Could Not Be Found
PROBLEM The following pop-up error is displayed when attempting to send a message through Gorilla: Microsoft Visual Basic for Applications Sorry, we couldn’t find your file. Was it moved, renamed or deleted? c:\users\username\appdata\...\b2-ltrs.dot. ...
Object Reference Not Set Error When Running Birthday Procedures
PROBLEM When running Birthday Procedures, the following error message occurs: CAUSE This error means that the Birthday Procedures are missing needed info. The particular error message in the screen shot above is pointing to Default Addressing. ...
How to Resolve an Error 0 in Gorilla 4.x
QUESTIONS THAT APPLY TO THIS TOPIC “How do I fix the ‘Error 0’ I get whenever I try to edit or print a letter?” ANSWER Because the solution involves changing items within your registry, you will need to call Software Support at 801-553-9888 so that ...
RPC Server is Unavailable
PROBLEM I am trying to print a letter, but I keep getting an error “RPC server is unavailable.” Full error details: Unable to cast COM object of type 'Word.ApplicationClass' to interface type 'Word._Application.' This operation failed because the ...
Type Mismatch Error in the History Tab of the Info Sheet
PROBLEM When going into the Info Sheet, you get a “Type Mismatch” error. CAUSE This is caused by the History containing too many items and Gorilla not being able to sort them all. SOLUTION To get past this, you just need to filter out some of the ...
Type Mismatch when Adding a New Opportunity
PROBLEM When adding a new Opportunity to a Contact Group in Gorilla®, you receive the message "Type Mismatch" and the Due Date for the Opportunity only shows as being 12:00 AM. CAUSE This is caused by the Region and Language settings being set to a ...
This Key is already Associated with an Element of this Collection
PROBLEM When running the Action To-Do report in Gorilla you get the message: "An Unexpected 'this key is already associated with an element of this collection' error occurred in GorillaCRM." CAUSE This is caused if the due action is associated ...
Unexpected Record Deleted
PROBLEM When Logging into Gorilla you get the message: Program Error Intercepted "Unexpected Record Deleted". The above error has also been seen to come up when switching between screens in Gorilla, Example: Switching from the Finder screen into the ...
Value Out of Range
PROBLEM Visual Basic Error: Value Out of Range when sending a Letter. SOLUTION Try deleting any section breaks within the Letter. Copy the letter into Notepad and then recreate it based on a working Master within the Document Manager. For help in ...
You and Another User are Trying to Edit the Same Action
PROBLEM You and another user are trying to edit the same action CAUSE This error is most likely begins with a network issue of some kind that resulted in a corrupted record being stored in the database. At that point, the Microsoft database engine ...
You Do Not Have the Necessary Permissions
PROBLEM When launching Gorilla, you get the following error message: CAUSE This error means that the permissions have been changed on the DB to engine. SOLUTION The database will have to be sent in for repair. Call Software Support at 801-553-9888 ...
You Don’t Have Any Import/Export Functions Installed
PROBLEM I am trying to import a list, but I am getting the error “You don’t have any Import/Export functions installed. Please install them before using this function.” CAUSE This issue is a result of Gorilla having been installed as a Non-Master. ...
How to Fix Issues Associated with Windows 10
QUESTIONS THAT APPLY TO THIS TOPIC I just upgraded my computer to Windows 10 and now we keep getting the error “There was a problem opening the Gorilla Database, do you wish to open a different database?” I just got a new computer with Windows 10 on ...
Unable to Send Email Message
PROBLEM When trying to send an email message from Gorilla, you get the message: Unable to send email message: Retrieving the COM class factory for component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: ...
Type Mismatch Error on Login
PROBLEM After clicking “OK” on Gorilla login screen, you get a “Program error intercepted: ‘type mismatch’” error. SOLUTIONYou will need to send your database in for repair. Call Software Support at 801-553-9888 for assistance with sending in your ...