You Don’t Have Any Import/Export Functions Installed

You Don’t Have Any Import/Export Functions Installed

PROBLEM

  • I am trying to import a list, but I am getting the error “You don’t have any Import/Export functions installed. Please install them before using this function.”

CAUSE

This issue is a result of Gorilla having been installed as a Non-Master. Only the Master installation of Gorilla will include the Import/Export functions.

SOLUTION

There are two possible ways of going about this.

Please Note:  These instructions will only work if you have Gorilla installed locally on your computer. If you are in the cloud, you will need to call support at 801-553-9888.

  1. Modify the current installation of Gorilla.
    1. Click on Start>Control Panel
      • Windows 10: Right click the Windows Logo and choose Apps & Features, then proceed to step c.
    2. Click on Programs and Features.
    3. Highlight Gorilla CRM and click on Change/Modify.
    4. After the Gorilla Setup starts, choose Modify and click Next.
    5. You will now have a screen asking you selected features.

If the above instructions did not help, please call Software Support at 801-553-9888 or visit our chatroom at  http://www.billgoodmarketing.com/gorilla-support/


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