You Do Not Have the Necessary Permissions
PROBLEM
- When launching Gorilla, you get the following error message:

CAUSE
This error means that the permissions have been changed on the DB to engine.
SOLUTION
The database will have to be sent in for repair.
- Call Software Support at 801-553-9888 for assistance with sending in your database.
- Once the repair has been completed, we will call you back to help you get your repaired database restored on your network.
- Note: All database repairs have a 24 hour turnaround time.
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