You Do Not Have the Necessary Permissions
PROBLEM
- When launching Gorilla, you get the following error message:
CAUSE
This error means that the permissions have been changed on the DB to engine.
SOLUTION
The database will have to be sent in for repair.
- Call Software Support at 801-553-9888 for assistance with sending in your database.
- Once the repair has been completed, we will call you back to help you get your repaired database restored on your network.
- Note: All database repairs have a 24 hour turnaround time.
Related Articles
What to do When an Individual Becomes Deceased
QUESTIONS THAT APPLY TO THIS TOPIC An individual in my database recently passed away, what should I do? What are the steps to ensure that a deceased individual no longer receives anything from us? ANSWER Whenever an individual becomes deceased, there ...How to Use Download Manager in Gorilla®
QUESTIONS THAT APPLY TO THIS TOPIC How do I download a letter in Gorilla? ANSWER Open the Document Manager Click on the Import Button From the drop-down, choose “Letters Library.” Click "Yes" on the pop up to do a full Document refresh If you do not ...How to Use the Accounts Tab in Gorilla 4.x
QUESTIONS THAT APPLY TO THIS TOPIC What do I use the Accounts tab for? ANSWER The Accounts tab is used to hold all the account information for your contact groups. Account Number: Enter the account number in this field. Type: Select the type of ...An Unexpected Syntax Error in Union Query
PROBLEM Getting the error message “An unexpected syntax error in union query. # error(s) have been logged.” CAUSE This could be a result of a corruption in the database, namely having to do with campaigns. This error may also come from the Current ...Tech Talk - Customizing and Using Speedbuttons
Overview of Speedbuttons What they are Speedbuttons perform, or help perform, one or more operations on a Contact Group. It ensures that a process is done the same way, with no step getting forgotten, every single time. What they can do A ...