Unable to Compact Database Error #0
PROBLEM
- When trying to compact the database using the Gorilla Compact Database utility, you get the message ‘Error 0.’
SOLUTION
- Point your real Gorilla at the Playground database file.
- In Gorilla, click Tools>Options>Directories.
- Click on the three dot box next to Database and then go to C:\Program Files (x86)\Bill Good Marketing\Gorilla CRM FS 4.3\Playground\Database\B43.mdb.
- Note: This path will be different depending on your version of Gorilla.
- Click “Close.” You will get a message that Gorilla has to restart. Click “OK.”
- Now run the Compact Database utility.
- Once it is finished, repoint Gorilla at your real database file on the network.
- Run the Compact Database utility again.
Related Articles
An Unexpected Unrecognized Database Format
PROBLEM When opening a contact group within Gorilla, the following error comes up: “program error intercepted 'an unexpected unrecognized database format' \\gorilla server\c\database\b40.mdb. Error occurred in Gorilla CRM.” CAUSE This is caused by a ...
How to Compact the Gorilla® 4.x Database
QUESTIONS THAT APPLY TO THIS TOPIC How do I compact and repair the Gorilla 4.x database? ANSWER Make sure that everyone has closed out of Gorilla. Click on your start menu, go to Programs, then BGM – Gorilla CRM System for Financial Services, and ...
Database Path Uninitialized
PROBLEM When sending a message to a selection rule, you get the error “database path uninitialized” followed by the visual basic debugger, and nothing will print. SOLUTION Reinstalling Gorilla should fix this problem. Uninstall Gorilla Right click on ...
Unable to Send Email Message
PROBLEM When trying to send an email message from Gorilla, you get the message: Unable to send email message: Retrieving the COM class factory for component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: ...
Unable to Run MS Word Macro
PROBLEM Unable to run MS Word macro WMPreviewMessageDDE. Unable to run MS Word macro WMPrintLetterStationeryDDE: Exception has been thrown by the target of an invocation. Unable to run MS Word Macro WMPrintEmailDDE. This file could not be found. ...