This Key is already Associated with an Element of this Collection

This Key is already Associated with an Element of this Collection

PROBLEM

  • When running the Action To-Do report in Gorilla you get the message:
    "An Unexpected 'this key is already associated with an element of this collection' error occurred in GorillaCRM."

CAUSE

This is caused if the due action is associated (attached) to a folder History item, such as an Objective, Opportunity, or Office Procedure in the CG’s Info Sheet, where the folder History item is not visible in the History Tree and is only visible in the History List View.

SOLUTION

The database will need to be brought in for repair.

  • Call Software Support at 801-553-9888 for assistance with sending in your database.
  • Once the repair has been completed, we will call you back to help you get your repaired database restored on your network.
  • Note : All database repairs have a 24 hour turnaround time.

    • Related Articles

    • Unexpected the Search Key was not Found

      PROBLEM When trying to add an action into Gorilla, you get the pop up message: Program error intercepted ‘an unexpected the search key was not found in any record’. CAUSE There are potentially a few causes for this issue: The Actions table in the ...

    • Error Deleting Virtualized Key

      PROBLEM When upgrading Gorilla from 4.0 to 4.3 on Windows 64bit, you get an "error deleting virtualized key: -1" message. CAUSE We believe this happens during the database upgrade step in the Gorilla installation due to the version of Windows being ...

    • Could Not Start Transaction - Too Many Transactions Already Nested

      PROBLEM When attempting to add an action into Gorilla, you get the error message "could not start transaction, too many transactions already nested." SOLUTION First, run the Database Fixer and Compact Database utilities. Database Fixer Make sure that ...

    • An unexpected item not found in this collection

      PROBLEM Program Error Intercepted. An unexpected 'item not found in this collection' error occurred in GorillaCRM. SOLUTION Have everyone exit out of Gorilla and restart the server. If the problem still persists, send the Database in for repair. Call ...

    • Requested Member of the Collection Does Not Exist

      PROBLEM When trying to print a letter from Gorilla to a single CG record you get the error message, “The requested member of the collection does not exist." When trying to preview the message before printing, the window hangs or becomes unresponsive ...