PROBLEM

• When trying to print a letter from Gorilla to a single CG record you get the error message, “The requested member of the collection does not exist."
• When trying to preview the message before printing, the window hangs or becomes unresponsive after opening the b2-ltrs.dot template and the actual letter document.

CAUSE

This is caused by the Style setting for the digital letterhead still being set to “letterhead” even though the letterhead was manually inserted into the letter.

SOLUTION

In order to resolve this issue, you will need to change the letterhead style to “normal.”  See the Knowledgebase article for Gray Boxes Printing for the instructions on how to change the styles.