Recurring Corruption Caused by Network Timeout

Recurring Corruption Caused by Network Timeout

PROBLEM

  • Gorilla database gets corrupted due to background network disconnection.

CAUSE

Windows automatically disconnects from network drives after a specific time, if no network traffic to that drive is detected.

SOLUTION

Following these steps will disable this Windows function, and may solve recurring database corruption problems.

  1. Open an elevated command prompt (run the Windows Command Prompt as Administrator).
    • Windows 10: Right click the Start icon and select Windows Command prompt (Admin) or Windows PowerShell (Admin) (depending on the version of Windows 10).

    • Windows 7: Click on Start. In the search box type cmd. Right click on cmd.exe and choose Run as Administrator. Click yes to run the Windows Command Prompt as an Admin.

  2. Run the command:   net config server /autodisconnect:-1 
  3. You will get a "The command completed successfully.”

  4. If you get a "System error 5 has occurred. Access is denied." message, this is caused by the Command Prompt not being run as an Administrator (elevated).

For additional information please read the Microsoft Article: 
Mapped Drive Connection to Network Share May Be Lost


    • Related Articles

    • Unexpected Disk or Network Error

      PROBLEM "Program Error Intercepted an unexpected 'disk or network error.' error occurred in GorillaCRM. 1 error(s) are logged.” CAUSE This is normally caused by the network or network drives disconnecting while Gorilla is open.  SOLUTION Verify you ...

    • Sending Letters on a Windows 10 Machine Causes Corruption

      PROBLEM Every time I send letters, I get an error that says “Unrecognized database format.” When trying to send a message, we get the error “An error occurred attempting to send a message.” within the Error Description, it says “Unrecognized database ...

    • Error "An unexpected 'division by zero' error occurred in GorillaCRM" When Going to the Scheduler

      PROBLEM I get the error Program Error Intercepted “An unexpected ‘division by zero’ error occurred in GorillaCRM” when I go into the scheduler. CAUSEThis is caused by the data not saving correctly in the backend for a recurring action item. ...

    • An Unexpected Unrecognized Database Format

      PROBLEM When opening a contact group within Gorilla, the following error comes up: “program error intercepted 'an unexpected unrecognized database format' \\gorilla server\c\database\b40.mdb. Error occurred in Gorilla CRM.” CAUSE This is caused by a ...

    • Gorilla® CRM System Requirements

      PREFACE This document is to be used as a guideline for purchasing computer equipment. All items listed are recommended requirements for use with the System (unless the opposite is stated). This document is updated regularly to reflect changes to ...