Nicknames Not Printing

Nicknames Not Printing

PROBLEM

  • Nicknames are not printing when processing Office Procedures.
  • Nicknames are not printing when sending a letter.

CAUSE

The Contact Group for which you are processing the Office Procedure or sending a letter to either doesn’t have their Nickname filled in, or you don’t have Nickname rights. 

SOLUTION

  1. Go into your Finder and locate the Contact Group.
  2. Right click on the Contact Group and choose “Maintain Contact Group.”
  3. On the first screen, make sure the appropriate staff groups are checked for Nickname rights.
  4. Click “Next” to get to the Individual screen.
  5. Make sure the Individual has a Nickname entered into the Nickname field. 

If none of your Contact Groups have Nicknames, or Nickname rights, Software Support can add them for you using a special utility. You will need to send in your database for this.

  • Call Software Support at 801-553-9888 for assistance with sending in your database. 
  • Once the work has been completed, we will call you back to help you get your updated database restored. 
  • Note: All database repairs have a 24 hour turnaround time.


    • Related Articles

    • Computer Hangs While Printing

      PROBLEM My computer hangs while printing a letter. CAUSE The Splwow64.exe process is used to translate the driver model of a 64-bit operating system and a 32-bit program.  The Splwow64.exe process stays in the memory for additional time to increase ...

    • How to Fix Envelopes Printing Double Spaced

      PROBLEM When printing envelopes from Gorilla the delivery address on the envelope prints double spaced. CAUSE This is related to how Microsoft Word interacts with the Gorilla Macros. When the Save files in this format option in Word is not set to ...

    • Gorilla Crashes When Printing from a Campaign

      PROBLEM Gorilla crashes when printing from a Campaign. SOLUTION To fix this issue, you will need to set up your print tray options within Gorilla. In Gorilla, go to Tools>Options, select the Printers tab. In the first drop down, choose your printer ...

    • Pages Not Breaking Correctly When Printing Multiple Letters

      PROBLEM The beginning of the first page of the next person's letter is printing on the second page of the previous person's letter. CAUSE This can be caused by many items such as letter merge fields that do not belong, or print driver issues. ...

    • Campaign Printing Not Stopping to Load Plain Paper

      PROBLEM When I print from my campaign, it does not stop to let me load plain paper. CAUSES This could be caused by a few things: You are not set up to use pre-printed stationery. Gorilla will send the print job for all pages at one time.  You changed ...