PROBLEM

• The following pop-up error is displayed when attempting to send a message through Gorilla:

Microsoft Visual Basic for Applications
Sorry, we couldn’t find your file. Was it moved, renamed or deleted?
c:\users\username\appdata\...\b2-ltrs.dot.

SOLUTION

1. Check your Word settings first to make sure everything is set up correctly.
   1. Close Gorilla, Outlook, and all Word documents.
   2. Open a blank Word document.
   3. Click “File” > “Options.”
   4. On the General tab make sure the Username is filled in and there are two or three capital letters in Initials.
      • OFFICE 2013 and newer: Scroll down to the bottom and uncheck the box “Open Email attachments and other uneditable files in Read Only view.”
   5. On the left, select “Advanced.”
   6. Scroll down to the bottom under General—click “File Locations.”
   7. Double click on “User Templates.”
   8. Update the path so that it points to C:\Program Files (x86)\Bill Good Marketing\Gorilla CRM FS 4.3\Word Templates.
      • Note: This path will be different based on what version of Gorilla you are using.
      • For a 32-bit computer, you will use the following instead: C:\Program Files\Bill Good Marketing\Gorilla CRM FS 4.3\Word Templates.
      • CLOUD USERS path will point to V:\Word Templates.
   9. Click “OK.”
   10. On the left, select “Trust Center.”
   11. Click on “Trust Center Settings.”
   12. Select “Macro Settings.”
   13. Select “Enable all macros.”
   14. Click “OK.”
   15. Close out of MS Word and try sending the message again.
2. Make sure Outlook is also set to enable all Macros.
3. Confirm that you are not putting any double quotation marks in the subject line (single quotation marks are fine).

If the problem persists: make sure Word is set to Print View, not Read or Web View.

See Also

To reset Word settings back to defaults, follow the Microsoft article How to reset user options and registry settings in Word.