License Issues

License Issues

QUESTIONS THAT APPLY TO THIS TOPIC

  1. I was working in Gorilla 4.x when suddenly I got a “License Lost” message. What does it mean that somebody kicked me off?
  2. I tried to log into Gorilla 4.x and got a “License Manager” window. How am I supposed to decide which license to “free up”? 

KEY DEFINITIONS

  • A License in Gorilla 4.x is what allows a user to access the program. When one user is logged into a database, a license is being used. Each user who logs into a database uses a license.

SOLUTION 

License Manager 

The LICENSE MANAGER Window displays all the licenses you have available. To decide which license to free up, you need to know what the display means.


 

  • The first column shows the ID of the User logged in for a license. In this example, the User sbrokerman is logged in to all but one of the licenses.
  • The second column is the login date and time for that license.
  • Machine Name may not mean a lot to you by itself – it is derived from the name the machine has on your network – but you can tell if the same machine is logged on more than once. This column is always empty for Satellites.
  • The final column shows whether the license is reserved for a Satellite machine. If it says True, you probably do not release that license, because the main machine will need to use it for the next export to that satellite.
    • If you ever have two or more True lines for the same user, but that user has only one Satellite, then you can delete one of those lines
  • By looking over your data, you can probably locate a license that most likely is no longer in actual use. In our example, “today” is May 18th. The first line shows sbrokerman logged in on the System 5/8/2015; the seventh line shows sbrokerman logged onto the System today. So you would go ahead and kick off the first sbrokerman User, by highlighting that line and clicking OK.
  • If all of the displayed licenses are in use, you must either wait until one is released or purchase additional licenses.

Note: If you kick off someone who is currently using the System, s/he will receive the error message: “License Lost!”


 

Don’t panic!

They will simply need to click OK and then log back in. 

HOW TO PREVENT THIS PROBLEM FROM OCCURRING IN THE FUTURE

  1. Make sure that you log out of Gorilla before you shutdown/reboot your computer.
  2. Log in only as yourself.
  3. Do not simultaneously open up multiple copies of Gorilla 4.x on one machine. (Playground doesn’t use up a license, but it does tie up machine resources.)

Problem causes you may be unable to prevent

  1. Loss of power to your computer.
  2. Unsuccessful logout of the Gorilla 4.x software.

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