How to Setup Email Auto Sync

How to Setup Email Auto Sync

QUESTIONS THAT APPLY TO THIS TOPIC

  • How do I set up Gorilla to sync with my Outlook emails?

ANSWER

Email sync is separate from Calendar/Contact sync.

The automatic synchronization occurs 10 minutes after you log on to Gorilla and then every 3 hours.

To set up email sync, go through the following:

  1. Click on Tools then select options.
  2. Click on Other Window Options.
  3. Click on Email Synchronization.
  4. Fill in the requested information.

NOTE Emails that are sent from the Gorilla client will not sync within Gorilla. The reason for this is because history is already created with the name of the letter sent, who it was sent to, and the address that it went to.


    • Related Articles

    • Email Sync Issues

      PROBLEM No e-mail messages are being synchronized. Some e-mail messages synchronize, but only some of the time. Only incoming e-mail messages synchronize. Only outgoing e-mail messages synchronize. CAUSE E-mail synchronization settings are invalid or ...
    • How to Send an Email from Gorilla® on Behalf of the Advisor

      QUESTIONS THAT APPLY TO THIS TOPIC How can I send an email on behalf of the advisor? I need an email to show up as being sent from my advisor’s email address. ANSWER Option 1 :  Set up SMTP Settings in Gorilla. This will require you to contact your ...
    • How To Sync Emails Older Than 72 Hours

      QUESTIONS THAT APPLY TO THIS TOPIC How can I sync emails from a year ago? Is it possible to sync emails that are older than a couple of days? ANSWER You can sync emails that are more than 72 hours old; however, it does take some manipulation in the ...
    • Setup Cannot Find a Supported Version of Word

      PROBLEM When installing Gorilla you get "Setup cannot find a supported version of Word."   SOLUTION Make sure that Microsoft Office is installed and activated before installing Gorilla. Note, Gorilla will only work with Office Professional 32-bit. ...
    • Unable to Send Email Message

      PROBLEM When trying to send an email message from Gorilla, you get the message:  Unable to send email message: Retrieving the COM class factory for component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: ...