How to Set up the Tier and-or Service Level

How to Set up the Tier and-or Service Level

To set or edit the Tier of a client, you will need to edit the client Household

  1. Click the ellipsis (three-dot) button in the client Household.
  2. Select Edit.
  3. You can either change the Tier to reflect their Wealth Tiers, or, if you want to retain the Wealth Tier but change the Service Level they are on, you may change just the Service Level.
  4. Choose Ok in the top right corner to save your changes.

    • Related Articles

    • Editing service requests

      After adding a service request, you can modify it from the service requests data table or from the service request's banner on its detail page. You can edit details such as the severity and priority of a service request. To edit a service request in ...
    • Adding Service Requests

      You can add a new service request in the Service Request workspace, or in the Service Request tab within an individual’s record. To do so, click the Add button and select Service Request. Fill in the information in each of the three tabs. Detail Tab ...
    • Closing open service requests

      You can close an open service request on the Service Requests workspace by clicking the More Actions button   and selecting Close  . In the Stage drop-down in the Close Service Request dialog, select Closed . In the Resolution Comment field, enter ...
    • Viewing service request record details

      Click on a service request record link in the data table to open the detail page for the record. The detail page displays the service request banner at the top of the page. The banner contains information about the request, such as whom the request ...
    • Viewing service requests in the data table

      The Service Requests workspace and the Service Requests tab on the Contacts workspace display a data table that shows the service request records. You can search for and filter service request records, you can add new service requests, and manage ...