The Nylas Integration is a service that synchronizes your G5 calendar with your Outlook Calendar.
At the end of this document are warnings about some situations that can cause issues during the sync.
Note:
Note:
Note:
If you are having issues with the sync connecting and updating the calendars, check your User Preferences.
If you have manually recreated the items between the two calendars you are about to sync onto each other, the sync will not be able to tell that those are the same items. This can result in duplicate versions of each item being placed on each calendar.
To avoid this, delete the items from one of the calendars and use the other as a master calendar. The sync will then place the items from the master calendar onto the other.
There is an Outlook setting that may help mitigate this issue. I say, “may and mitigate”, because it is not guaranteed; it is not controlled by BGM, but by Microsoft, and even it cannot entirely prevent all of the duplication. It will only prevent duplicates of meetings you did not create.
To activate this setting in Outlook:
If you have New Outlook, we have not yet been able to find this setting. It may not be available.
When an Outlook Meeting is created, Users who are mutually in both your Outlook and your G5 will receive a notification that they have been invited to a meeting. This is a function of Outlook that BGM has no ability to affect. Some offices have a practice of adding all team members to each meeting, rather than only the team members who will be attending that meeting. That practice will cause the Nylas Integration to send such a reminder to every person on your team, for each schedule item synced.
To avoid this, only include the people who will be attending a schedule item in that schedule item.
There is an Outlook setting that may help mitigate this. I say, “may and mitigate”, because it is not guaranteed; it is not controlled by BGM, but by Microsoft, and even it cannot entirely prevent this issue.
To activate it:
If you have New Outlook, to access this setting: