QUESTIONS THAT APPLY TO THIS TOPIC

• How do I configure my Gorilla to send an email message through my SMTP email server?

ANSWER

You will need to get some information about your email server before configuring Gorilla to send messages through it.  Your email server information can be obtained either from your IT department, or the individuals who manage your email accounts.

• You will need to know the SMTP Hostname or IP Address.
• You will need to know if your SMTP server requires user authentication, or if it requires being sent over a secure channel.

Go to Tools, Options, and select the Messaging tab. Once you have selected the Messaging tab, in the lower left section there are two options. Select “Send Email Using SMTP.”

 If you receive an error message you should write down the message and call Software Support at 801-553-9888.

• If the SMTP box was not selected before you will receive a message that says: “In order for SMTP email to work correctly some additional configuration is required.  Open the SMTP options dialog window now?”  Select Yes.
• If the SMTP box was already selected, you will need to click the SMTP Options Button. This will bring up the SMTP Options window. 
  1. The first tab is the General tab.  In this tab you will enter the Name and Email Address that you would like to use as the “Sender.” Whatever you enter will show up in the “From” field of emails sent from Gorilla. If the receiver of your email from Gorilla replies, the reply will be sent to the email address listed here.
     
  2. Once you’ve entered the appropriate Name and Email address click on the SMTP Server tab
     
  3. Type in the SMTP Host name or IP Address you obtained from your IT department or email account manager and verify the Port number.
  4. Depending on the information received from your IT department or email account manager, check the box to “Communicate Over a Secure Channel.”  You will also need to select the correct Authentication method.
  5. If you are using a POP3 Server instead of an SMTP Server you will not need to enter anything in this tab.  You will instead fill out the POP3 Server tab.  If you do not have a POP3 Server, skip this tab and move on to step 14 for the Message tab.
  6. If you are using a POP3 Server you will go to the POP3 Server tab and check the box to “Use POP3 Authentication.”
     
  7. Type in the SMTP Host name or IP Address you obtained from your IT department or email account manager and verify the Port number.
  8. If Authentication is needed input the authentication information.
  9. Once the information for the POP3 Server is entered you can move on to the Message tab.
     
  10. In the Message tab there are some extra options you can set.  They are:
      • Priority – This will determine the priority of any emails sent from Gorilla.  By default it should be Normal.
      • Request a Read Receipt – If checked, this will send you a read receipt email when an email you sent from Gorilla is read.
      • CC Name – If you input a name and a CC Email Address, Gorilla will CC this person on all emails sent from Gorilla.
      • CC Email Address – If you input an email address Gorilla will CC this email address on all emails sent from Gorilla.
      • BCC Email Address – If you enter an email address here, Gorilla will always BCC the email address on all emails sent from Gorilla.
  11. Once you have filled out all fields needed or wanted, you can push the “Test” button to perform a test.  This will send a test email to the email address listed in the General tab.