QUESTIONS THAT APPLY TO THIS TOPIC

• How do I change my existing password in Gorilla?
• How do I add a password in Gorilla? 

IMPORTANT NOTE

• You must know the old password to change it. If you do not know the old password, you will need to call Software Support at 801-553-9888 so that they can retrieve the password for you.
• If you are using Gorilla 4.5, passwords are required. You may not leave the password field blank. 

ANSWER

1. In Gorilla, click on Tools>Team Management.
2. Click on Edit>System User and then choose the user name you wish to update the password for.
3. In the right-hand panel, click the three-dot button beside the Password field. You will get the following screen:
   
4. Enter in your old password.
   • If this is a first-time password creation:
     • Gorilla 4.3 and older: Leave the Old Password field blank as there is no password by default.
     • Gorilla 4.5: Follow the steps in the article How to Reset Passwords in Gorilla 4.5.
5. Enter and confirm your new password then click Update.