Gorilla has Stopped Working (CLR20r3)

Gorilla has Stopped Working (CLR20r3)

PROBLEM

  • When trying to perform any kind of action within Gorilla, you get the error: Gorilla CRM has stopped working.

CAUSE

The Problem Event Name of CLR20r3 signifies a miscommunication with the .NET Framework. The Problem Signature 04 of G3Sync signifies that the issue was caused by the Outlook Email to Note sync. Each time Gorilla performs a sync of the emails, it causes a miscommunication with the .NET Framework. Then, the next time you try to perform any action within Gorilla, it crashes.

SOLUTION

Turn off the Auto Sync feature for the Email Synchronization.

  1. In Gorilla, click on Tools>Options.
  2. Click on the “Other Window Options” tab.
  3. Choose “Email Synchronization” from the bottom of the list on the left.
  4. Uncheck the box “Enable Automatic Email Synchronization.”
  5. Click “Close.”

This will prevent Gorilla from automatically syncing your emails. You can still sync your emails, you will just need to do it manually at the end of the day before you close Gorilla.

To manually sync your emails:

  1. Click on “Messaging.”
  2. Choose “Synchronize Email.”

Once it gives you the message “Email Synchronization Complete,” you can click “OK” and then close out of Gorilla.

Note: If your error message does not exactly match the error noted above, please call Software Support at 801-553-9888 for assistance.


    • Related Articles

    • How to Reinstall the Gorilla® 4.x Word Templates

      QUESTIONS THAT APPLY TO THIS TOPIC The Word Templates used by my Gorilla have become damaged or corrupted, how do I reinstall them? The Word Templates Gorilla uses are missing, how can I get them installed? ANSWER On your Gorilla computer click the ...

    • How to Use Team Merge Fields in Gorilla®

      QUESTIONS THAT APPLY TO THIS TOPIC How can I get my team member’s names to merge into a letter? ANSWER Gorilla has standard merge fields for Advisor, Computer Operator, Sales Assistant, and Service Assistant.  Some of our letters already use these ...

    • Contacts Are Not Syncing to Outlook From Gorilla 4.5

      PROBLEM None of my contacts will sync into Outlook from Gorilla 4.5. CAUSE This is due to the Outlook sync settings not being correct.  The sync uses the primary and secondary system owners, as well as the selection rule to determine which contacts ...

    • Duplication of Items in Outlook and Gorilla 4.3 and Older

      PROBLEM Duplication of items in Outlook and Gorilla.  CAUSE To explain how this happens, Gorilla and Outlook set up Common unique identifiers for the Calendar items and Contact information.  When those identifiers are no longer in sync, it starts ...

    • How to Import a Text File in Gorilla 4.x

      QUESTIONS THAT APPLY TO THIS TOPIC How do I import a text file into Gorilla? How do I get a purchased mailing list into Gorilla? How do I use a third-party client list in Gorilla? ANSWER Gorilla can import text files through the “Text Import Wizard.” ...