Fields in G5 are Clearing Info When Editing

Fields in G5 are Clearing Info When Editing

Problem:

Whenever I try to update a field in a Contact or Household, the information already within the field is getting wiped out when I start typing.

Cause:

This issue is caused by the Grammarly extension within Chrome.

Solution:

To resolve this issue, you will either want to uninstall the Grammarly extension in Chrome, disable it, or use a different browser that does not have the Grammarly extension installed.

To remove or disable the Grammarly extension from Chrome:

  1. Within Chrome, click on the three-dot button at the top right and choose Settings.

  2. Click on Extensions from the menu on the left.
  3. Alternatively, you can copy “chrome://extensions/” into your browser’s address bar, without the quotation marks, then press enter.
  4. Within the list of extensions, locate Grammarly and click on the Remove button to uninstall the extension, or click the blue slider on the right to disable it.
  5. Once it has been removed or disabled, you should be able to edit the fields in a Contact or Household without further issue.



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