PROBLEM

• When trying to send a message to a Selection Rule or Contact Group, you get the error: “Unhandled exception has occurred in a component in your application.”  If you click Continue, the application will ignore this error and attempt to continue.
• The field is too small to accept the amount of data you attempted to add.  Try inserting or pasting less data.

CAUSE

There are a few things that are known to cause this issue:

• The first potential cause is in the Phone/Fax screen of the Contact Group record, the phone number and or/extension field contains text instead of just the number.
• The second potential cause is in the Address Bundle, the Address Line or Salutation has too many characters inserted.
  • Character Limit for Address Bundle: 81.
  • Character Limit for Salutation: 64.

Note: Spaces and hard returns will count as characters.

SOLUTION

1. From the Finder, right click on the Contact Group and choose “Maintain Contact Group.”
2. Click “Next” until you get to the Individual screen.
3. Edit the First, Middle, and Last names to make sure each one only contains one name.
4. Click “Next” until you get to the Phone/Fax screen.
5. Edit the area code, number, and extension fields so that they do not contain any text characters.
6. Click “Next” until you get to the Address Bundle screen.
7. Edit the Address Line to reduce the number of characters so that it does not exceed 81 characters.
8. Edit the Salutation so that it does not exceed 64 characters.

Once everything is corrected, you will be able to send your letters successfully.