Error "An unexpected 'division by zero' error occurred in GorillaCRM" When Going to the Scheduler

Error "An unexpected 'division by zero' error occurred in GorillaCRM" When Going to the Scheduler

PROBLEM

  • I get the error Program Error Intercepted “An unexpected ‘division by zero’ error occurred in GorillaCRM” when I go into the scheduler.

CAUSE

This is caused by the data not saving correctly in the backend for a recurring action item.

SOLUTION

You will need to send your database in for repair.
  • Call Software Support at 801-553-9888 for assistance with sending in your database.
  • Once the repair has been completed, we will call you back to help you get your repaired database restored on your network.
  • Note: All database repairs have a 24-hour turnaround time, excluding weekends and holidays.


    • Related Articles

    • Unexpected Disk or Network Error

      PROBLEM "Program Error Intercepted an unexpected 'disk or network error.' error occurred in GorillaCRM. 1 error(s) are logged.” CAUSE This is normally caused by the network or network drives disconnecting while Gorilla is open.  SOLUTION Verify you ...

    • Unexpected ‘Index Out of Bounds’ Error After Deleting an Individual Record from a Contact Group

      PROBLEM After deleting an Individual from a Contact Group record, you get the error “Program Error Intercepted, An unexpected 'index out of bounds' error occurred in GorillaCRM.” CAUSE This is error is due to the Individual being deleted having an ...

    • An Unexpected Syntax Error in Union Query

      PROBLEM Getting the error message “An unexpected syntax error in union query.  # error(s) have been logged.” CAUSE This could be a result of a corruption in the database, namely having to do with campaigns. This error may also come from the Current ...

    • Unexpected Record Deleted

      PROBLEM When Logging into Gorilla you get the message:  Program Error Intercepted "Unexpected Record Deleted". The above error has also been seen to come up when switching between screens in Gorilla, Example: Switching from the Finder screen into the ...

    • An unexpected item not found in this collection

      PROBLEM Program Error Intercepted. An unexpected 'item not found in this collection' error occurred in GorillaCRM. SOLUTION Have everyone exit out of Gorilla and restart the server. If the problem still persists, send the Database in for repair. Call ...