Error 2738 Could not Access VB Script Runtime for Custom Action

Error 2738 Could not Access VB Script Runtime for Custom Action

PROBLEM

  • When trying to install Gorilla on your computer, you get the message: Error 2738 could not access vbscript runtime for custom action.  

CAUSE

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

SOLUTION

  1. Right click on the Window Start Icon.
  2. Select Command prompt.
  3. Type in: regsvr32 vbscript.dll.
  4. Press “Enter.”
    • Once the vbscript.dll is registered successfully you should be able to run the install normally.

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