Deleting multiple service requests
You can delete multiple service requests.
You need the appropriate privileges to delete multiple service requests at one time.
To delete multiple selected service requests, click the Delete button in the data table toolbar.
The service requests are permanently removed from the service requests list.
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Service Requests
A service request is a detailed record of a request or a complaint from a client. Service requests are used to manage and track client issues. Support managers can assign the service requests to members of their team. Service Requests workspace The ...
Accepting pending service requests
A pending service request is created when a customer sends a request for assistance or a complaint. You can accept a pending service request and assign it to a user or multiple users. To accept a selected pending service request, click the More ...
Editing service requests
After adding a service request, you can modify it from the service requests data table or from the service request's banner on its detail page. You can edit details such as the severity and priority of a service request. To edit a service request in ...
Canceling service requests
You can cancel pending or open service requests on the Service Requests workspace. To cancel a selected service request, click the More Actions button , and select Cancel . In the Resolution Comment field, provide comments. You can reopen a ...
Adding Service Requests
You can add a new service request in the Service Request workspace, or in the Service Request tab within an individual’s record. To do so, click the Add button and select Service Request. Fill in the information in each of the three tabs. Detail Tab ...