PROBLEM
- When trying to send a letter, you get the following error:
Compile error:
The code in this project must be updated for use on 64-bit systems.
Please review and update Declare statements and then mark them with the PtrSafe attribute.
CAUSE
This error is caused by having Microsoft Office 64-bit installed on your machine. Gorilla does not support the use of Microsoft Office 64-bit. This is because Microsoft Office 64-bit does not support 32-bit COM addins. In fact, Microsoft itself recommends the use of the 32-bit version of Office.
SOLUTION
Check which version of Word you have to verify that it is indeed the 64-bit version installed:
Microsoft Office 2013
- Open a blank Word document.
- Click on File>Account
- Click on About Word
Once you have verified that you do have the 64-bit version of Word, you will need contact your IT department and request that they remove the 64 bit version of Office and then install the 32 bit version.
See also
https://support.office.com/en-US/article/Choose-the-32-bit-or-64-bit-version-of-Office-2DEE7807-8F95-4D0C-B5FE-6C6F49B8D261