Closing open service requests

Closing open service requests

You can close an open service request on the Service Requests workspace by clicking the More Actions button   and selecting Close  . In the Stage drop-down in the Close Service Request dialog, select Closed . In the Resolution Comment field, enter text that describes how you resolved the service request.

A message displays asking if you would like to set a first response time. If you click Yes, the First Response Time fields are updated with the resolution time.

You can reopen a closed service request by selecting it, clicking the More Actions button, and selecting Reopen  .


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