Add a Note to a Service Request
When you want to add simple information to a Service Request, you can use the Note card on their Summary tab.
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Go to the Service Request workspace.
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Find the Service Request you want to add a Note to. Click on its Request ID to open its record.
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Locate the Notes card on the Details tab.
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Click the Edit button. Type the note you want to add. Press enter when finished.
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Type the note you want to leave into the field. Click OK.
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