Accepting pending service requests
A pending service request is created when a customer sends a request for assistance or a complaint. You can accept a pending service request and assign it to a user or multiple users.
To accept a selected pending service request, click the More Actions button
and Accept
. You can:
- Assign the service request to additional users by selecting the users in the Assign To drop-down.
- Change the contact for the service request by selecting a new contact in the For field.
- Change the information in the Stage, Priority, and Severity fields.
The system notifies assignees of the accepted service request.
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